FAQ
613 725-2210

FAQ

Feel free to browse our 'Frequently Asked Questions'. If your question is not listed here, please send us your question via our contact form.


 
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Can you use old gold or materials to create new jewellery?

Question:

Can you use old gold or materials to create new jewellery?

Answer:

Yes. In most cases, we can melt your metal down and re-use it to create a fresh new design. In certain cases we may need to add material, in other cases, you may have left-over material. We may also be able to trade your Yellow gold for White gold or vice versa; each situation is unique.
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Do you provide estimates while you wait?

Question:

Do you provide estimates while you wait?

Answer:

Yes. Our qualified staff will assess each project’s individual requirements and provide you with an accurate price estimate while you wait.
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Does the manufacturing take place on the premises?

Question:

Does the manufacturing take place on the premises?

Answer:

Yes. Unlike most jewellery stores, almost all of the work takes place on the premises - in many cases the person you talk to is also the craftsman that will be doing the job thus minimizing the chances of your instructions and wishes being " lost in translation ".
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How long will it take to create a piece of jewellery?

Question:

How long will it take to create a piece of jewellery?

Answer:

Job completion may vary in length of time, repairs and modifications can take anywhere from a few hours to a few weeks. A custom creation may take as little as 2 weeks, or as long as 6 weeks, depending on the complexity of the order. We usually stipulate the time requirement before undertaking any projects.
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Do you guarantee your work?

Question:

Do you guarantee your work?

Answer:

While we do not provide a guarantee for a specific time period, we rely very heavily on word of mouth advertising and it is not in our best interest to not stand behind our work. In short, we want you happy because we want you back.
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Do you appraise jewellery?

Question:

Do you appraise jewellery?

Answer:

Yes. We do appraisals on Thursdays. You can leave your pieces on Wednesday or early Thursday and collect them late Thursday or on Friday. The appraisal cost includes a colour photo, complete checking and refinishing of your pieces so they come back looking new again. If due to volume of work, we are unable to meet this time frame, you will be informed before you leave them.
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What do you specialize in?

Question:

What do you specialize in?

Answer:

You name it, we do it. With our internationally trained staff and a collective experience of over 100 years at the bench; we can create, modify, adjust, re-model or repair just about anything. We will strive to give you all the options and help you decide which solution is best. As far as what we specialize in specifically? We specialize in adding to our database of satisfied, loyal clients, who will continue to recommend us to their friends and colleagues. If we can’t do it, we will try to refer you to someone who can…… but mostly we can!

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Address

Goldform Manufacturing Jewellers Ltd
161 Holland Avenue
Ottawa, Ontario
Canada  K1Y 0Y2

Hours of Operation

Tuesday:8:00am  -  5:00pm
Wednesday:8:00am  -  5:00pm
Thursday:8:00am  -  5:00pm
Friday:8:00am  -  5:00pm
Saturday:9:00am  -  5:00pm



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Testimonials
Thank you so much for all the great work. Becky continues to get lots of compliments on her rings. I had a great time working with you guys and really appreciate your patience!  Our wedding was spectacular - Best day of our lives! We are sure to see you soon! Thanks again,  Geoff & Becky    Read More >
Quotes from our Testimonials